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eyestyleinternational.com

RS Sunglasses - Shipping Policy

Deliveries

Delivery and shipping are complimentary with your sunglasses purchase. For pre-orders, please allow 21 to 30 business days for your order to be delivered. Or regular orders, please allow 7-10 business days for your order to be delivered. Shipping may be delayed on big Sale events (Black Friday or Flash Sale). We do not guarantee that your order will be dispatched or delivered on any particular date and time.

Currently, we only offer delivery within South Africa. We apologize for any inconvenience this may cause. However, we’re continuously exploring opportunities to expand our reach in the future.

Your order will only be delivered to a valid address in South Africa, on business days between 08h00 and 16h00 and you, or the person accepting delivery on your behalf, may be requested to produce identification, when accepting the delivery of your order.

Two attempts will be made to deliver your order and should you fail, refuse or neglect to be available and accept the order after 2 attempts, you may be liable for additional delivery charges or we may elect to cancel your order, in which event we will refund you the full transaction value less delivery charges already incurred and a reasonable administration charge.

Tracking Your Order

Within 48 hours of your order having been shipped, you will receive an email confirmation containing your delivery details, a tracking number and a link to track your order.

Alternatively, you can track your order by clicking on the link  https://thecourierguy.co.za/tracking

Return Your Order

When your order is delivered, you must inspect the products and be satisfied that the products conform to the quality and quantity you ordered and are free from any defects. You are not able to return any products to us with the courier and if you wish to return the products, you must follow the returns procedure. 

We prioritize your satisfaction and have a 7-day ‘no questions asked’ free return policy.

Order Assistance

If you require assistance with your order or have made a mistake with your order, you are welcome to use the following contact details for any assistance:

Email: [email protected] 

Whatsapp: +27 72 239 9591

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